The information provided on this website is for general purposes only. While we strive to keep everything accurate and up to date, we make no warranties regarding the completeness, reliability, or suitability of the information.
- Any reliance on the information available on this website is strictly at your own risk.
- We shall not be held liable for any loss or damage, including indirect or consequential loss, arising from the use of this website.
- While we aim to keep the website running smoothly, we are not responsible for temporary unavailability due to technical issues beyond our control.
- We contact customers only for order-related communication.
- We or our representatives will never ask for personal or confidential information via calls, emails, or messages for any other purpose.
At AUMM, we are committed to protecting your privacy and ensuring a secure shopping experience.
Information We Collect
Personal Information:
- Full Name
- Billing & Shipping Address
- Email Address
- Phone Number
- Payment Information
Additional Information:
- Demographic details (postcode, preferences, interests)
- Survey and promotional data
How We Use Your Information
- Process and fulfil orders
- Provide customer support
- Send order confirmations and updates
- Improve and personalise your shopping experience
- Conduct marketing and promotional activities (with opt-out options)
Information Sharing
- We do not sell or trade your personal information.
- Information is only shared when necessary to provide our services or comply with legal requirements.
Security
- Your data is protected using industry-standard encryption.
- We implement strict measures to prevent unauthorised access.
Your Choices
- You can update your personal details anytime through your account settings.
- You can opt out of marketing communications at any time.
Policy Updates
- This policy may be updated periodically.
- Please review this page to stay informed about any changes.
We want you to love what you wear. If something isn’t right, we’ve made returns and exchanges simple.
Return & Exchange Window
You can request a return or exchange within 5 days of delivery, provided:
- The item is unused and unwashed
- The product is free from odour
- Tags and original packaging are intact
- The item is not a final sale or clearance product
Damaged or Incorrect Items
Please contact us within 48 hours of delivery with:
- Order number
- Description of the issue
- Photos of the product and packaging
Email: alluniversematter@gmail.com
WhatsApp: +91 8976585777
We will resolve it through:
- Free replacement
- Store credit
- Full refund (depending on the case)
Return Process
- We currently do not offer reverse pickup.
- Customers must self-ship the product to the address shared after the request.
- Return shipping costs are to be borne by the customer.
Store Credit Timeline
- Once we receive and inspect the product, store credit will be issued.
- Please allow up to 7 working days for processing.
Need Help?
- Email: alluniversematter@gmail.com
- WhatsApp/Call: +91 8976585777
We aim to deliver your order as quickly and smoothly as possible.
Shipping Charges
- Free shipping on all orders (Prepaid & COD)
- A ₹150 processing fee applies to Cash on Delivery orders
- No additional charges on prepaid orders
Order Processing
- Orders are processed within 3–5 business days
- Shipping is done Monday to Saturday (excluding public holidays)
- Tracking details are shared via SMS or WhatsApp after dispatch
Shipping Locations
- We currently deliver across India
- International shipping is not available at this time
Estimated Delivery Time
- Metro cities: 2–4 working days
- Non-metro areas: 4–7 working days
- Remote locations may take slightly longer
Note: Delivery timelines may vary due to external factors such as weather or courier delays.
Need Help with Shipping?
- Email: alluniversematter@gmail.com
- WhatsApp/Call: +91 8976585777
For any queries, feel free to reach out:
- Email: alluniversematter@gmail.com
- WhatsApp / Call: +91 8976585777